Refund policy

1. Return Window

All return requests must be submitted within 30 calendar days of the delivery date, as verified by carrier tracking.

2. Return Conditions

To be eligible for a return and a full refund, your item must meet the following strict criteria:

  • The item must be in its original, unused, unwashed, and resalable condition.
  • The item must have all original tags attached and be securely packed in its original packaging (or packaging that provides equivalent protection).
  • Items showing visible signs of wear, washing, stains, or damage due to improper handling are not eligible for a refund.

3. Return Method

We accept returns by mail only. To return your item, please follow this process:

  1. Email support@wnpcushion.com with your order number and clear photos of the item and its packaging.
  2. Once your return is approved, we will provide you with a Return Authorization and the designated return address.
  3. Securely package the item and mail it to our U.S. Return Center:
    WNP Cushion Return Center
    5625 Challenge Dr, Suite 104, Memphis, TN 38115, United States

Note: Do not send returns to our warehouse without obtaining a prior Return Authorization. Unauthorized returns cannot be accepted or identified.

4. Return Shipping Fees

  • Non-Defective Returns (Customer Remorse): For returns due to personal preferences (including but not limited to wrong size ordered, change of mind, color preference, or no longer needed), the customer is responsible for the actual return shipping costs. Shipping rates are determined by your chosen carrier based on package dimensions, weight, and destination.
  • Defective, Damaged, or Incorrect Items: If the product is damaged upon arrival, defective, or incorrect due to our error, notify us within 30 days of delivery with photos of the issue and the shipping label. WNP Cushion will cover all return shipping costs by providing a prepaid return shipping label or arranging a free replacement.

5. Restocking Fees

We do not charge a restocking fee.

6. Refund Processing

  • Processing Time: Refunds are processed within 7 business days after we receive and inspect your returned item at our return center.
  • Refund Method: All refunds are issued directly to the original payment method used at checkout. Your bank or payment provider may require additional processing time to post the credit to your account.

7. Order Cancellations

Orders may be canceled for a full refund within 1 business day of placement, provided the order has not been processed or prepared for shipment. Once an order is processed, prepared for shipment, or shipped, it cannot be canceled. If you no longer wish to keep the item, please follow the standard return process upon delivery.

8. Exchanges

We do not support direct product exchanges. If you require a different product, size, or color, please return the original item for a refund and place a new order on our website.

If more than 7 business days have passed since we’ve approved your return, please contact us at support@wnpcushion.com