Terms of service

OVERVIEW

This website is operated by Hangzhou Tingyun International Trade Co., Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Hangzhou Tingyun International Trade Co., Ltd.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

Please read these Terms carefully before accessing or using our website.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

2. Products & Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate. If we discover an error, we will correct it as soon as possible and contact affected customers before processing the order.

All products sold on this website are standard, non-custom outdoor cushions. Slight variations in color, size, or appearance may occur due to lighting, screen settings, or manufacturing tolerances.

3. Pricing & Availability

Prices for our products are subject to change. We reserve the right to modify prices at any time, but changes will not affect orders that have already been confirmed.

In the event of a pricing or listing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Orders & Payment

By placing an order, you agree that:

All billing and shipping information provided is accurate and complete

You are authorized to use the payment method provided

We reserve the right to limit or cancel quantities purchased per order or per customer if we believe the order may violate our policies or pose a risk.

We accept American Express, Visa, Mastercard, Diners Club, Discover, Apple Pay, and Google Pay.

5. Shipping

Shipping times shown on the website are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Please review our Shipping Policy for detailed information.

6. Returns & Refunds

We want you to be satisfied with your purchase. Please review our Return & Refund Policy for detailed information regarding eligibility, timeframes, and procedures.

We recommend using the original packaging when available. If it is not available, customers are responsible for ensuring the item is properly packaged to avoid damage during transit.

7. Accuracy of Information

We make reasonable efforts to ensure the accuracy and completeness of the information provided on this website.

Information may be updated from time to time to reflect product changes or improvements. We are committed to correcting errors promptly when they are brought to our attention.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Hangzhou Tingyun International Trade Co., Ltd. and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Third-Party Links

Certain content, products, or services may include materials from third parties.
We are not responsible for examining or evaluating the accuracy of third-party content and do not warrant or assume any liability for third-party materials or websites.

10. Limitation of Liability

To the fullest extent permitted by law, Hangzhou Tingyun International Trade Co., Ltd. shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Hangzhou Tingyun International Trade Co., Ltd. from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the People’s Republic of China.

13. Company Information & Contact

Hangzhou Tingyun International Trade Co., Ltd.
Address: 12th Floor, Building 1, Xiaoshan Chamber Of Commerce Building, No.185 Jincheng Road, Beigan Street, Xiaoshan District, Hangzhou, 311256, China

If you have any questions, concerns, or complaints regarding these Terms of Service, including potential intellectual property issues, please email support@wnpcushion.com or call +86 15757392190

14. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time.
Your continued use of the website following any changes constitutes acceptance of those changes.