Shipping Policy

We aim to provide clear and reliable shipping options to all eligible delivery locations we serve.

Shipping Area: We currently ship to addresses within the continental United States.
*Please note: We do not ship to Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

Order Cut-off Time: Orders placed before 4:00 PM (GMT-05:00) on business days. Orders received after the cut-off time will begin processing the next business day.

Processing time

  • All orders are processed within 1-2 business days (Monday to Friday) after payment is confirmed.
  • Orders are not processed on weekends or public holidays.

Shipping time:  

  • Standard shipping typically takes 3–7 business days. Delivery times are estimates and may vary based on your local carrier.
  • Tracking information will be emailed to you once your order has shipped.
  • Shipping carriers may vary based on destination and warehouse availability.

Total Delivery Time = Handling Time + Transit Time (4-9 Business Days)

Shipping carrier: Your order will be shipped via USPS or FedEx.
If the shipping carrier provides a tracking number, we will update your order with the tracking information.

Shipping Costs: Shipping is free for all orders.

Address Accuracy: Please ensure your shipping address is correct. We are not responsible for delays or lost packages caused by incomplete or incorrect addresses. We will assist in investigating with the carrier.

  • Please note: we are unable to deliver to PO Box addresses.

Tax Information: Sales tax is calculated and collected at checkout according to U.S. state and local laws. No additional taxes or fees are charged on domestic U.S. orders.

  • If your tracking shows no updates for over 7 days, please email us (support@wnpcushion.com) and we will assist in investigating with the carrier.