Privacy policy

This Privacy Policy describes how Hangzhou Tingyun International Trade Co., Ltd, a company incorporated in China ("WNP", "Company", “we”, “our”, or “us”), collects, uses, discloses, and protects your personal information when you visit our website or make a purchase through our online store in the United States or otherwise interact with us. We are committed to protecting your privacy and complying with applicable U.S. data protection laws, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) and other relevant regulations.

1. Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you visit our website or use our services.

A. Personal Information You Provide Directly

When you register an account, place an order, subscribe to newsletters, contact customer support, or otherwise interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment processors such as American Express, Visa, Mastercard, Diners Club, Discover, and Google Pay — we do not store full credit card numbers)
  • Account login credentials

B. Automatically Collected Information

We and our service providers may automatically collect certain information when you visit our website, including:

  • IP address
  • Device identifiers, browser type, and operating system
  • Pages viewed and navigation behavior
  • Cookies and similar tracking technologies
  • C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your experience, analyze usage, personalize content, and deliver targeted advertising. You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

  • To process and fulfill orders, including payment, shipping, and customer support
  • To communicate with you about your orders, account, products, promotions, and updates
  • To improve our website, products, and services
  • To personalize your experience and show relevant content and offers
  • To detect and prevent fraud and other prohibited activities
  • To comply with legal obligations

3. Sharing Your Information

We may share your personal information with:

  • Service providers who assist with order fulfillment, payment processing, shipping, email delivery, marketing, analytics, and website operations(e.g., Shopify, Google Analytics, Facebook Pixel, Google Ads, Judge.me Reviews, 领星ERP)
  • Law enforcement, regulators, or government authorities, when required by law or in connection with legal claims
  • Affiliates or successors in the event of a corporate transaction, such as a merger or sale of assets

We do not sell your personal information for money. If you are a California resident, please see Section 7 below for your privacy rights.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

5. Your Choices and Controls
A. Marketing Communications

You may opt out of marketing emails or SMS at any time by using the “unsubscribe” link provided in the message or by contacting us.

B. Cookies

Most web browsers allow you to manage preferences for cookies through browser settings.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights regarding your personal information:

Right to know what personal information we collect, use, disclose, and sell

Right to Delete your personal information

Right to Opt Out of the sale of personal information (we do not sell personal information as defined under CCPA)

Right to Non-Discrimination for exercising your privacy rights

To exercise your rights under CCPA, please submit a verifiable request to us by emailing support@wnpcushion.com. Only you, or someone legally authorized to act on your behalf, may make a request.

8. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Hangzhou Tingyun International Trade Co., Ltd
Address: 12th Floor, Building 1, Xiaoshan Chamber Of Commerce Building, No. 185 Jincheng Road, Beigan Street, Xiaoshan District, Hangzhou, Zhejiang 311256 China

Email: support@wnpcushion.com
Phone: +8615757392190

11. International Data Transfers

As we are located in China, your personal information may be transferred to, and processed in, countries other than the United States. However, we ensure that your data is handled with the same level of protection as required by U.S. laws.